Effective Date: July 25, 2025

Last Updated: July 25, 2026

At MiniCute Perfume (accessible from https://www.minicuteperfume.com), customer satisfaction is our top priority. We take exceptional care in formulating, packaging, and shipping our luxury travel-sized fragrances. However, we understand that issues can sometimes occur during transit.

This policy outlines our guidelines regarding returns, replacements, and refunds.

1. Issues During Transit (Lost, Damaged, or Defective Items)

If your package is damaged, defective, or lost during shipment, we are fully committed to making it right. Based on the specific situation and after evaluation, we offer flexible solutions including partial compensation, a full or partial refund, or a free reshipment of a new replacement item.

A. Damaged or Broken Items

Perfume bottles are delicate. If your item arrives broken, leaking, or physically damaged:

  • Please contact us at serve@minicuteperfume.com within 7 calendar days of receiving your delivery.
  • Provide clear photos or a short video showing the damaged product, the packaging, and the shipping label on the outer box.
  • Once verified, we will arrange a free replacement reshipment or issue a full or partial refund based on your preference and damage severity.

B. Lost Packages in Transit

A package is considered lost if the tracking information shows no updates for more than 15 business days, or if the carrier formally confirms loss in transit.

Note: Please ensure your shipping address is correct upon checkout. We cannot be held responsible for packages lost due to incorrect shipping addresses provided by the customer.

If your order is confirmed lost in transit, we will issue a 100% full refund or immediately send out a brand-new replacement order at no extra cost to you.

2. Standard Returns (Change of Mind)

Due to health, hygiene, and safety regulations regarding fragrance and cosmetic products, we can only accept standard returns if the items meet the following criteria:

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item received or defective item).

The return request is submitted within 14 days of package delivery.

The perfume must be unopened, unused, in its original packaging, and with all protective seals intact.

3. Refund Process & Timeline

Once your return or damage claim is approved:

Original shipping fees (if applicable) are non-refundable for standard change-of-mind returns.

Refunds will be processed back to your original payment method (e.g., Credit Card, PayPal) within 3 to 7 business days.

Depending on your financial institution or credit card issuer, it may take an additional 2–5 business days for the funds to reflect in your account.

4. How to Submit a Claim or Request

To initiate a reshipment, refund, or return claim, please follow these simple steps:

Our customer service team will review your request and respond within 24 to 48 hours with further instructions.

Send an email to our support team at serve@minicuteperfume.com.

Include your Order Number in the subject line (e.g., Claim: Order #1024).

Describe the issue in detail and attach relevant photos or videos if the item arrived damaged or defective.

5. Contact Us

If you have any questions regarding our Return & Refund Policy, please get in touch with us:

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Brand: MiniCute Perfume

Website: https://www.minicuteperfume.com

Customer Support Email: serve@minicuteperfume.com

Whatsapp:+86 13246803027